Admin Front Office Support - BFI Finance Magelang

Join BFI Finance Indonesia as an Admin Front Office Support in Magelang and become part of a dynamic team dedicated to providing exceptional service and support. This role offers a unique opportunity to contribute to the smooth operation of our front office while leveraging your administrative skills to enhance our customers' experience. At BFI Finance, we pride ourselves on delivering top-notch services, and your role will be pivotal in ensuring that our operations run seamlessly.

In this position, you will be the first point of contact for our customers, handling inquiries, scheduling appointments, and managing customer records. Your day-to-day tasks will involve using our in-house CRM system, Microsoft Office Suite, and other specialized tools to streamline our processes. With a focus on efficiency and customer satisfaction, you will play a crucial role in maintaining the high standards that BFI Finance is known for.

📋 Tanggung Jawab Pekerjaan

• Manage customer inquiries and appointments efficiently.
• Maintain and update customer records in our CRM system.
• Coordinate with various departments to ensure smooth operations.
• Handle data entry and document management using Microsoft Office Suite.
• Provide excellent customer service and support.
• Assist in scheduling and managing meetings and events.
• Monitor and report on front office activities and metrics.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or related field.
• Minimum 2 years of experience in administrative or customer service roles.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM systems is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with financial services industry is a plus.
• Must be fluent in both English and Indonesian.

🛠️ Keahlian

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